Terms of Use

These Terms of Use ("Terms") govern your access to and use of the HEYA部屋 property management portal (the "Portal"), operated by EDEN CARRIER SDN. BHD. (SSM Registration No. 1367200-A), a company incorporated in Malaysia with its registered office at C-03-08, i-Tech Tower @ Cyberjaya, Jalan Impact, 63000 Cyberjaya, Selangor ("HEYA部屋", "we", "us", or "our"). The Portal serves two kinds of account holders — tenants renting a room we manage, and property owners whose unit(s) we manage on their behalf — collectively, "you".

By creating an account, logging in, or otherwise using the Portal, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the Portal.

You must be at least 18 years old and legally capable of entering into a binding agreement (a tenancy agreement for tenants, or a property management arrangement for owners) to register for an account. By registering, you confirm that the information you provide is accurate and that you meet this requirement.

At registration, you choose whether you are registering as a tenant or as a property owner. Both require a valid email address and phone number. Tenant registration additionally requires your identity card (IC) or passport number; property owner registration does not, since an owner account relates to unit ownership rather than tenancy.

After you verify your email, an administrator will review your registration before you are granted dashboard access: a tenant account is assigned to a room, and a property owner account is linked to the unit(s) you own with us. Accounts are personal to you and may not be shared or transferred.

You are responsible for keeping your login credentials confidential and for all activity that occurs under your account. Notify us immediately at heya.propertymanagement@gmail.com if you suspect unauthorized access.

If you register as a tenant, the Portal allows you to, among other things:

• View and pay monthly rental online via FPX/DuitNow through Billplz;
• Top up AC electricity credit for their unit's smart meter;
• View, download, and receive invoices and official receipts;
• Upload and view tenancy documents (tenancy agreement, house rules, move-in form, IC);
• Submit and track maintenance requests; and
• Receive announcements and notifications from us.

If you register as a property owner and we manage a unit on your behalf, the Portal allows you to, among other things:

• View a performance dashboard for each unit assigned to you, showing rental revenue, recorded expenses, net profit, occupancy, and return on your renovation investment over time; and
• View, download, and receive invoices, official receipts, and profit & loss statements we issue for your unit(s), together with the management fee percentage and renovation cost currently on file for your unit.

Financial and performance figures shown on the owner dashboard are calculated from records maintained in the Portal, are provided for your general information, and do not constitute audited financial statements, tax advice, or a guarantee of future performance. Management fee percentages and renovation cost figures are set by us and may be updated from time to time; where a fee is disclosed to you as a percentage (for example, a management fee of 15% of collected rent), that percentage applies to the calculation shown unless we separately agree otherwise with you in writing.

We may add, change, or remove features of the Portal at any time without prior notice.

Rental payment shall be made by the 28th of every month (in advance of the actual month) and in any event not later than the 5th of the actual month, unless otherwise agreed in written form. A fixed late payment administrative charge of RM180 shall be imposed for rental received after the due date. Failure to pay rental for more than fourteen (14) days from the due date shall constitute a material breach of this Agreement.

These payment terms operate alongside, and do not replace, the payment terms set out in your individual tenancy agreement. Where the two differ, your signed tenancy agreement governs.

A payment request (bill) generated through the Portal is valid for a limited time. If payment is not completed within that window, the request will expire and you will need to generate a new one from the Portal.

AC electricity credit may be purchased through the Portal, subject to a minimum top-up amount and rate that are displayed at the time of purchase and may change from time to time, and is applied directly to your unit's smart meter balance. Because credit is provisioned directly to the meter, completed top-ups cannot be reversed or refunded, except where required by law.

Signed tenancy documents (including your tenancy agreement, house rules, move-in form, and IC) that you upload through the Portal are locked once submitted and cannot be replaced or removed by you unless an administrator explicitly reopens that document for reupload. This protects the integrity of records used for accounting and legal purposes. If you need to correct or replace an uploaded document, contact your property administrator.

You may submit maintenance requests, including photos, through the Portal. Submitting a request does not guarantee a specific response time; we will attend to requests as reasonably practicable.

You agree not to:

• Provide false, inaccurate, or misleading information when registering or using the Portal;
• Access or attempt to access another tenant's or property owner's account, data, or documents;
• Interfere with, disrupt, or attempt to circumvent the security of the Portal;
• Use the Portal for any unlawful purpose or in violation of any applicable law; or
• Upload content that is unlawful, defamatory, or infringes the rights of any third party.

We may suspend or terminate your access to the Portal if you breach these Terms, your tenancy agreement or property management arrangement with us, or if that underlying relationship ends (your tenancy ends, or we no longer manage your unit). You may stop using the Portal at any time; this does not affect any outstanding obligations under your tenancy agreement or management arrangement.

The Portal, including its design, branding, logos, and underlying software, is owned by or licensed to EDEN CARRIER SDN. BHD.. You may not copy, modify, or distribute any part of the Portal without our prior written consent.

The Portal relies on third-party service providers to operate, including a payment gateway (Billplz) to process rental and top-up payments, a smart meter integration provider (Tuya) for AC credit, an email delivery provider for reminders and receipts, and cloud hosting/database providers for storing your data. Your use of payment features is also subject to the applicable third-party provider's own terms.

The Portal is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, EDEN CARRIER SDN. BHD. shall not be liable for any indirect, incidental, or consequential loss arising from your use of, or inability to use, the Portal, including temporary unavailability, service interruptions, or third- party service failures outside our reasonable control. Nothing in these Terms limits our liability where such limitation is not permitted by Malaysian law.

You agree to indemnify and hold EDEN CARRIER SDN. BHD. harmless from any claim, loss, or expense (including reasonable legal fees) arising from your breach of these Terms or your misuse of the Portal.

We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date above. Continued use of the Portal after changes take effect constitutes acceptance of the updated Terms.

These Terms are governed by the laws of Malaysia, and any dispute arising from these Terms or your use of the Portal shall be subject to the exclusive jurisdiction of the courts of Selangor, Malaysia.

If you have any questions about these Terms, please contact us:

EDEN CARRIER SDN. BHD. (SSM: 1367200-A)
C-03-08, i-Tech Tower @ Cyberjaya, Jalan Impact, 63000 Cyberjaya, Selangor
Email: heya.propertymanagement@gmail.com
Phone: +60164498918